Privacy Policy for ViewPLUSClient

Last Updated: November 24, 2025

This Privacy Policy applies to all versions of the ViewPLUSClient application (mobile, tablet, and desktop). Please adjust this document according to your internal processes and consult your legal advisor if required.

1. Data Controller

The entity responsible for processing your personal data is:

Mikrodev Bilişim Yazılım Elektronik San. ve Tic. Ltd. Şti.
Address: Cumhuriyet Mh. Turgut Özal Cd. No:26 41420 Çayırova – Kocaeli / TURKEY
Website: www.mikrodev.com
Email: info@mikrodev.com

2. Scope of this Privacy Policy

This Privacy Policy explains how personal data is collected, processed, stored, and shared when you use the ViewPLUSClient application. The application connects to your organization’s ViewPLUS SCADA Server to retrieve project data, alarms, trends, and system information.

3. Types of Data We Collect

3.1. Account and Authentication Data

Username or operator ID
Password or equivalent authentication data
User role or profile (if defined on your SCADA server)

These details are usually created and managed by your organization on the SCADA server. The application only uses them to authenticate your access.

3.2. Connection and Usage Data

SCADA server IP/domain
Port number and project identifiers
Connection time, session duration
Page transitions, alarm/trend screen usage, and operational actions

3.3. Device and Technical Data

Device type (phone, tablet, PC), operating system and version
Application version
Device language, timezone, screen resolution
Error logs and crash reports

3.4. Support and Communication Data

Name, company, email, or phone number shared when requesting support
Log files manually sent for debugging
Support ticket contents, screenshots, and related correspondence

4. Purposes of Data Processing

To operate the ViewPLUSClient application
To authenticate and authorize access to your SCADA system
To maintain connection security and prevent unauthorized access
To analyze performance and resolve technical issues
To provide customer support and communication
To comply with legal obligations and maintain audit trails

5. Legal Bases for Processing

Contract performance – enabling SCADA access and application operations
Legitimate interest – security, troubleshooting, product improvement
Legal obligations – mandatory logs, compliance requirements
Explicit consent – where required by applicable data protection laws

6. Data Sharing

6.1. Your Organization’s SCADA Servers

ViewPLUSClient transmits login credentials and connection parameters directly to your ViewPLUS SCADA Server. These servers are typically operated and maintained by your organization, which becomes the controller of data stored on those servers.

6.2. Service Providers

We may share limited data with service providers that perform tasks such as:

Hosting, server infrastructure
Error analysis and crash reporting
Technical support and maintenance

6.3. Legal Authorities

If laws require us to disclose data to government agencies, courts, or regulators, we will comply with such obligations.

7. International Data Transfers

If your data is processed outside Türkiye, transfers will comply with applicable data protection regulations using appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

If your organization hosts its SCADA infrastructure abroad, personal data may be transferred as part of your organization's system architecture.

8. Data Retention

Session and connection logs are retained for the time required for security and operational purposes.
Error logs sent for support may be anonymized or deleted after issue resolution.
Records required by law are stored for mandatory periods.

Retention of alarms, trends, and historical SCADA project data is typically controlled by your organization through ViewPLUS Server settings.

9. Security Measures

Use of secure communication protocols (SSL/TLS)
User-based authentication and access control
Monitoring, logging, and anomaly detection
Up-to-date software and security practices

Although we take strong precautions, no digital system can be 100% secure. Your organization must also implement appropriate network and cybersecurity controls.

10. Your Rights

You may have the following rights depending on applicable laws (e.g., GDPR, KVKK):

Right to learn whether your data is processed
Right to request information about data processing
Right to request correction or deletion of inaccurate data
Right to request deletion under legal conditions
Right to object to automated decision-making
Right to request compensation for damages

To exercise your rights, contact us at: info@mikrodev.com

11. Children’s Privacy

ViewPLUSClient is a professional industrial automation application and is not intended for children. Users under 18 should only use the system under authorized supervision.

12. Third-Party Services

The application may interact with platform-level services (Google Play Services, Apple services, crash reporting tools, etc.). These services are governed by their own privacy policies.

Links to external websites (e.g., www.mikrodev.com) are also subject to their own policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or within the application.

14. Contact Information

Mikrodev Bilişim Yazılım Elektronik San. ve Tic. Ltd. Şti.
Address: Cumhuriyet Mh. Turgut Özal Cd. No:26 41420 Çayırova – Kocaeli / TURKEY
Email: info@mikrodev.com
Website: www.mikrodev.com

This text is a general template. You may need to update it to match your system architecture, data processing operations, and third-party integrations. Please review with your legal team before publication.